Private Policy

Effective Date: 1st July 2025

At Mojo and Co, we are committed to protecting and respecting your privacy. This Private Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business: Jessica Croll Trading as Mojo and Co

Address: Corner House, Hambleden, RG9 6SN

Phone: 07743 525 386

Email: info@mojoandco.uk

Data Controller: Jessica Croll

2. What Information We Collect

We may collect the following personal information from you:

• Full Name
• Address
• Phone Number
• Email Address
• Emergency Contact For Yourself
• Pet’s Name, Breed, Age, Medical and Behavioural Information.
• Appointment History
• Payment Information (We do not store card details)

We collect this information when you:

• Book an appointment (online, by phone, via email or in person)
• Fill in any of our contact forms
• Communicate with us by phone, email, website or social media
• Speaking in person

3. Why We Collect Your Data

We collect and process your data for the following purposes:

• To manage and confirm your appointments
• To provide a safe and appropriate groom service for your pet
• To contact you with reminders (you are able to opt out of these), update’s, or information regarding your pets care
• To manage our business and maintain customer records
• To comply with legal and / or regulatory obligations

4. Lawful Basis For Processing

We rely on the following legal bases for processing your data:

• Consent: When you give us permission to contact you or store your information
• Contract: When we need the data to fulfil our service to you
• Legal Obligation: When required by law or regulation (Record Keeping etc.)
• Legitimate Interest: For purposes such as customer service and business operation, provided your rights are not overridden
• Purpose Limitation: Data should only be collected for specified, explicit and legitimate purposes

5. How We Store and Protect Your Data

Your personal data is stored securely using appropriate physical and digital safeguards. We take steps to protect against loss, misuse, unauthorised access and disclosure.

• Paper records are kept in a secure location
• Digital records are protected with password access and encryption and kept to a minimum
• We limit access to your personal information to only those employees or partners who need it

6. Sharing Your Information

We will never sell or rent your personal data. We may share your information with:

• Our service providers (booking software providers, payment processors etc.)
• Vets or emergency services in the event of an emergency
• Regulators or authorities if legally required

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. How Long We Keep Your Data

We will keep your data for as long as your remain a customer and for up to 7 years after your last contact with us (reviewed every 6 months) to comply with legal, tax and accounting obligations. You may request deletion earlier (see below).

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data (please do let us know if this is required as soon as possible)
• Request erasure of your data (where legally applicable)
• Object to or restrict the processing of your data
• Withdraw your consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights above, please contact us at: info@mojoandco.uk

9. Cookies and Website Use

If you use our website, we may use cookies to improve user experience and track site performance. You can adjust your browser setting to refuse cookies.

10. Changes to this Policy

We may update this private policy from time to time. Any changed will be posted on our website and where appropriate notified to you directly.

11. Contact Us

If you have any questions about this private policy or how we use your personal data, please contact:

Mojo and Co

(Jessica Croll)

07743 525 386

info@mojoandco.uk